Terms of service

By ordering from N-ticing Cakes you agree to the following Terms & Conditions.

 

Our kitchen handles all 14 allergens. If you have specific allergies and are concerned about any items on our menu, please contact us directly prior to ordering via or contact form, or email us at nticingcakesldn@gmail.com

 

Full payment is needed to confirm online orders. Until full payment is received your order cannot be guaranteed and we reserve the right to cancel any order still awaiting payment on the delivery date.

 

Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Royal Mail & Deliveroo. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the order we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the order for re-delivery and they will be left at the address you have given us or returned back to the warehouse. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that N-ticing Cakes cannot accept any liability for the treatment of your order or mishandling once a delivery has been made. All our drivers are instructed in the correct handling of the orders and will always pass this information on to any postroom workers but once your order is delivered we cannot accept liability for the subsequent handling of your order.

 

If arranging your own courier collection we would advise always booking a van or car, rather than a motorbike. Once cakes have left our bakery we can not be held liable for any damage that occurs on transit. Any issues should be handled directly with the courier company you have chosen to use.

 

All of our bakery items are baked to order therefore we do not accept returns. Other returns, refunds or a replacement order (to the same value) will be given only in the event that you receive the incorrect product, or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your products upon arrival you must contact us within 24 hours of receipt. N-ticing Cakes will not accept liability for any complaints made after this time.

 

We reserve the right to use photographs of orders we prepare on our website, blog, Tik Tik & Instagram pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

 

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible.